Kontera Sent My Check To The Wrong Country

Well I don’t know whether to laugh or to cry. I was supposed to receive my first check from Kontera in June. After a long wait, I decided to email them. It still took 3 emails before they replied. They replied that they had sent the check on July 2 and they repeated the address. They missed an “S” in the second line, but the big boo-boo was the country - instead of Malaysia, my check is lying in a dead-address box in some post office in Senegal!

Okay, okay, I know what you’re thinking… I “could” have selected the wrong country when entering my personal information, but I’ve never, ever done that - especially when I know that my payments depend on giving the correct information. Besides, if the wrong country was an option starting with “M” like Macau or Malawi, that would possibly mean I made an error but come on, SENEGAL????

I like Kontera as a revenue generator. Their ads complement the existing Adsense blocks, especially when Adsense gets their targetting wrong and spews out irrelevant ads. However, Kontera still has a long way to go to become customer friendly :

• They earnings reporting is 2 days behind. I can’t get up-to the hour stats.
• They don’t have a section where you can check your mailing address.
• They don’t allow you to specify your payment threshold from the publisher interface.
• Their publisher interface is really primitive - lacking in features.
• They still rely on email to make the changes I mentioned.

So it looks like I won’t be seeing my first Kontera check anytime soon. I’ve emailed them. Let’s see what their response time is like!

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